CORPORATE TRAINING TOPICS
Customer Service: Providing Extraordinary Service
Customer Service: Maintaining a Positive Attitude
Dealing with Difficult People
Effectively using Order Taking or Work Order Systems
Excellent Telephone Customer Services
2. Efficiency and Productivity
Business Process Mapping
Data Collection and Research
Developing Effective Policies and Procedures
Lean Philosophy and Implementation
Process Improvement Methods
Time and Productivity Management
3. Entrepreneurial and Sales Topics
Accounting I and II
Bookkeeping and I and II
Entrepreneur’s Survival Kit for a Bad Economy
Financial Management for Entrepreneurs
How to Market your Business Using Social Networking
Personal Branding for Entrepreneurs
Secrets of Successful Sales Professionals
Writing your Business and Marketing Plan
Introduction to Project Management
Critical Path Scheduling
Project Estimating and Budgeting Budget
Project Leadership
Managing Scope, Schedule and Budget
Managing Project Risk
Measuring Project Performance and Earned Value
PMP Exam Preparation
Managing Consultants
Administering Consultant Contracts
Managing Construction Contracts
Managing Construction Contractors
Effective Meeting Management
Facilitating Transference: How to make sure you Training Provides ROI
Group Dynamics Making Effective Presentations
Train the Trainer
6. Human Resources Development and Management
Correct Hiring Practices
Conducting Lawful Human Resource Investigations
Preventing Workplace Discrimination
Effective Policy and Procedure Writing
Navigating Union Negotiations from Start to Finish
Reasonable Accommodation
Navigating the FMLA
Giving and Receiving Performance Feedback
7. Interpersonal Communication and Teambuilding
Assertive Communication
Building Effective Teams
Communication Styles and Skills: Myers-Briggs Type Indicator
Communication Styles and Skills: DISC
Conflict Resolution
Crucial Conversations
Interpersonal Communication Skills
Teambuilding (in classroom, or low/high ropes course)
8. Management and Leadership Development
Managing Constant Change
Coaching for Performance
How to Conduct a Successful Performance Review
Leading Highly Effective Teams
Leading and Managing for Performance and Accountability
Managing a Multi-Generational Workforce
Managing Difficult Employees
Supervisory Academy I (for new managers)
Supervisory Academy II
One Minute Manager
Understanding Budget Planning and the Budget Process
Business Writing Skills for Managers
Ethics in State Government
9. Personal Skill Development
Critical Thinking
Diversity/Cultural Competency
Building Confidence, Competence and Credibility
Is Supervision for me?
Managing Job Stress
Mediation Skill Development
Negotiation
Success Habits
Project Management Essentials (CAPM or PMP Prep)
Problem Solving and Decision Making
Listening and Memory
10. Written Communication
Editing Skills Review
Grammar Review
Proofreading Skills Review
Punctuation Review
Written Business Communications
How to Write Meeting Agendas and Minutes